Last updated: 04 December 2025
These Terms govern your access to and use of the Synoriya website and the AI automation services provided by AdfusionSolar (trading as "Synoriya"). By using our website or services, you agree to these Terms.
1. Who we are and how to contact us
Synoriya is an AI automation company specializing in intelligent business solutions. We provide AI-based automation services including AI receptionists, AI chat and voice assistants, and appointment-setting workflows to help businesses streamline their operations and improve customer engagement.
2. Scope
These Terms apply to your use of our public website and to any AI automation services we provide to you as a business client (e.g., AI receptionist, chat/voice assistants, appointment-setting workflows). If we sign a proposal, order form, or separate service agreement with you, that document controls to the extent it conflicts with these Terms.
3. Eligibility and business use
You must be at least 18 years old and acting for business purposes to use our services. You represent that you have authority to bind the business you represent.
4. Accounts
Our website does not require a user account. If we later provide account-based functionality, you are responsible for safeguarding your credentials and for all activities under your account.
5. Bookings and communications
We may use third-party tools, such as Calendly, to schedule meetings. By booking, you consent to be contacted at the details you provide. Third-party tools have their own terms and privacy policies.
6. Fees, invoicing, and refunds
We bill our services by invoice. Unless otherwise stated in an order, invoices are due within 14 days.
Prices exclude applicable taxes. You are responsible for all taxes, duties, and government charges.
Late payments may incur reasonable late fees or interest as permitted by law.
Unless expressly stated in writing, all fees are non-refundable once services are delivered or the period begins.
7. Client responsibilities
You are responsible for the accuracy, quality, and legality of all data you supply to us.
You must ensure you have all necessary consents and a lawful basis to provide personal data (e.g., your leads and customers) to us and to any platforms we use on your behalf.
Some services may require you to maintain your own third-party accounts (e.g., telephony or messaging providers). You are responsible for those accounts and their fees and for complying with their terms.
You will follow applicable laws (including marketing, privacy, call recording, and anti-spam laws) when using our services.
8. Data protection and privacy
Our Privacy Policy explains how we collect and process personal data. If needed for a client engagement, we can agree on a separate data processing addendum. We treat your non-public information as confidential and will use it only to provide and improve the services, comply with law, and as otherwise permitted by you.
9. Acceptable use
You will not, and will not allow others to:
Use the services for unlawful, harmful, fraudulent, infringing, or abusive purposes.
Violate any applicable advertising, telemarketing, recording, or data protection laws.
Attempt to access data without authorization, probe or test the vulnerability of systems, or disrupt service integrity or performance.
Reverse engineer, decompile, or attempt to derive source code from our software or third‑party services we use, except to the extent such restrictions are prohibited by law.
Use the services to generate or disseminate content that is illegal, hateful, or violates third‑party rights (including intellectual property and privacy rights).
10. Intellectual property
Our IP. We and our licensors own all rights, title, and interest in and to our website, brand, designs, software, and documentation. No rights are granted except as expressly stated in these Terms.
Your Content. You own your content and data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display your content as reasonably necessary to provide the services and to improve security, reliability, and support.
Feedback. If you provide ideas or suggestions, you grant us a royalty-free, perpetual license to use them without restriction.
11. AI-specific disclosures
AI outputs may be incorrect, incomplete, or out of date. You are responsible for reviewing outputs before using them in your business.
We do not provide legal, financial, medical, or other professional advice. Any examples or outputs are for informational purposes only.
Unless otherwise agreed in writing, we do not train foundation models on your client data. We may analyze your usage and logs to operate, secure, and improve the services.
12. Third‑party services
Our services may interoperate with third‑party platforms (e.g., scheduling tools, communication providers, and third‑party automation platforms). We do not control and are not responsible for third‑party services. Your use of them is subject to their terms and privacy policies.
13. Warranties and disclaimers
Website is provided "as is" and "as available" without warranties of any kind.
For paid services, we will provide them using reasonable care and skill. Except as expressly stated, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
14. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, or data, even if advised of the possibility. Except for your payment obligations and indemnities, each party's aggregate liability arising out of or related to the services will not exceed the amounts paid or payable by you to us for the services giving rise to the claim in the twelve (12) months before the event.
15. Indemnification
You will defend, indemnify, and hold harmless AdfusionSolar and our affiliates, officers, and personnel from and against any third‑party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your unlawful use of the services, your content, or your violation of these Terms or applicable laws.
16. Term, suspension, and termination
Either party may terminate a services engagement for convenience with written notice if permitted by the order or service agreement, or for cause if the other party materially breaches and fails to cure within 14 days after notice.
We may suspend services immediately for security risks, suspected fraud, or unlawful activity.
Upon termination, you remain responsible for fees incurred up to termination. On request, we will delete or return client data in our possession, unless retention is required by law or routine backups.
17. Governing law and venue
These Terms are governed by the laws of Germany. Exclusive venue lies with the competent courts in Köln, Nordrhein‑Westfalen, Germany. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
18. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date above. Material changes will be posted on our website. Continued use of the website or services after changes become effective constitutes acceptance of the updated Terms.
19. Miscellaneous
Entire agreement. These Terms and any applicable order or service agreement form the entire agreement between you and us.
Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is unenforceable, the remainder will remain in effect.
Waiver. Failure to enforce a provision is not a waiver.
Notices. We may provide notices by email or by posting on the website.
20. Contact
Synoriya
Email: [email protected]